Refund policy

Diveadventures OPC Private Limited Cancellation and Return Policy

 

Cancellation and Return Policy

Last Updated: 01/01/2024

Thank you for choosing Diveadventures OPC Private Limited ("Diveadventures," "we," "our," or "us"). We want to ensure a seamless and transparent experience for our customers. Please read the following cancellation and return policy carefully:

1. Cancellation Policy:

1.1 Order Cancellation: You may cancel an order within 24 hours of placing it, provided that the order has not been processed or shipped. To cancel an order, please contact our Customer Service team at diveventures31@gmail.com or by phone at +919821516497. Please provide your order number and the reason for cancellation.

1.2 Cancellation After Processing: If the order has already been processed or shipped, we are unable to cancel it. In such cases, please refer to our Return Policy for the next steps.

2. Return Policy:

2.1 Eligibility for Returns:

2.1.1 Items Covered: This Return Policy covers the return of physical products purchased directly from Diveadventures.

2.1.2 Timeframe: To be eligible for a return, the item must be reported within 7 days of receiving it. After this period, unfortunately, we cannot offer you a return or exchange.

2.1.3 Condition: Returned items must be in the same condition as received, including all original packaging, tags, and any accessories.

2.2 Damaged or Defective Products:

2.2.1 Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

2.2.2 Contact Customer Service: To report a damaged product, please contact our Customer Service team at diveventures31@gmail.com or by phone at +919821516497.

3. How to Initiate a Return:

3.1 Contact Customer Service: To initiate a return, please contact our Customer Service team at diveventures31@gmail.com or by phone at +919821516497.

3.2 Provide Information: When contacting us, please provide your order number, details of the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

4.1 Customer Responsibility: Customers are responsible for the cost of return shipping.

4.2 Shipping Method: Please use a trackable shipping service and consider purchasing shipping insurance. Diveadventures is not responsible for items lost or damaged during the return shipping process.

5. Inspection and Processing:

5.1 Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

5.2 Refund or Exchange: If the return is approved, we will process a refund to your original payment method or provide an exchange based on the nature of the return.

6. Refund Timeframe:

6.1 Processing Time: Refunds will be processed within 7-14 business days of receiving the returned item.

6.2 Notification: You will be notified via email once the refund is processed.

7. Exchanges:

7.1 Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately.

7.2 Shipping for Exchanges: In the case of exchanges, Diveadventures will cover the cost of shipping the replacement item to you.

8. Contact Information:

Email: diveventures31@gmail.com

Phone Number: +919821516497

9. Policy Updates:

Diveadventures reserves the right to modify or update this Cancellation and Return Policy at any time. Changes will be effective immediately upon posting on our website.

We appreciate your trust in Diveadventures OPC Private Limited, and we are committed to providing you with the best possible service. If you have any questions or concerns, please don't hesitate to contact our Customer Service team.

Thank you for your understanding.